Our privacy policy

(inc. GDPR Notice)

We are committed to protecting and respecting your privacy and the data you provide. This Privacy Policy stipulates the basis on which we collect, process, handle and store data submitted to us.
 
Please read the following to help you understand our practices regarding the data we collect. If you have any questions, please contact us by emailing: [email protected]
 
By using our website or submitting your personal information to us you are taken to have accepted the terms of this policy. If you do not agree to this policy, please do not access our website or otherwise submit Personal Information to us.
 
‘Personal Information’ as used in this policy means any information that identifies, relates to, describes or is reasonably capable of being associated with, or could reasonably be linked directly or indirectly with an individual.

1. Who Are We?
This website (www.bevswaffleworkshop.co.uk), (‘Site’) is operated by Beverley Dolan trading as Bev’s Waffle Workshop (‘we’, ‘us’ and/or ‘our’), a privately-owned business operating in England, UK. Our business address is 13 Northgate Street, Bath, BA1 5AS.
 
2. What Is This Privacy Policy For?
This policy applies to all information that we collect from you as a user of this website, including but not limited to; if you send us an online enquiry, if you make a workshop booking.
 
This policy provides information on the personal information that we collect and how we use, handle and store that information in addition to your privacy rights under UK Data Protection Laws.
 
3. The Information We Collect
We collect personal information that you provide by filling in forms on our website or by corresponding with us by phone, email or otherwise.
 
We may receive this information through a third-party booking partner, in which case their own Privacy Policy will also apply.
 
‘Personal Information’ as used in this Policy means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual, or a household.
 
It includes information that you provide when you register as a member on our site, make a workshop booking with us through our website or through a third-party booking partner, attend our events, enter a competition, provide feedback or report a problem to us.
 
The information you give us or that we collect about you may include; your name, address, email address, telephone number, payment information, and other information relevant to your enquiry or booking with us.
 
We also collect data about you through cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse and/or use our website.
 
We use the following cookies on our website:

• Analytics Cookies – This allows us to check which pages on our website are the most popular and how they are used. It contains no personal or private data.
• Remember Me Cookies – This allows our website to remember you as a user.

 
4. How We Use Your Personal Information
We use the Personal Information you provide us with to supply you with the services or goods that you have requested and/or purchased from us.
 
We use your Personal Information to; process your booking, take payment for your booking, send you confirmation of your booking and provide an invoice and/or receipt for your booking. We may also send you a reminder of any upcoming bookings you have with us.
 
We may also use your Personal Information to contact you about promotions and offers, or about our other services or goods that we provide which are similar to those that you have already purchased, been provided with or enquired about.
 
You have the option to unsubscribe from receiving marketing information at any time.
 
5. Information Sharing
In order to provide some of our Services, we may need to share some information with certain other third parties, such as in the following circumstance.
 
We share some information with certain suppliers used to facilitate our Services, including to help with bookings management and transactions.
 
Third parties may only collect or access information as needed to perform their permitted functions.
 
Please be aware however that if you book our services through a third-party booking partner, we receive your Personal Information from the third-party booking partner, and so the privacy policy of the third-party booking partner will also apply.
 
6. Information Security
Where we have given you (or where you have chosen) a password or login which enables you to access certain restricted parts of our Site, you are responsible for doing everything you reasonably can to keep those details secret. You must not share your password or login details with anyone else.
 
We have implemented appropriate administrative, technical and physical security procedures to help protect your information.
 
We only authorise specific employees to access Personal Information and they may do so only for permitted business functions.
 
We utilise encryption methods when transferring or transmitting your information between systems.
 
We also employ firewalls and intrusion detection systems to help prevent unauthorised access to your Personal Information. However, we cannot guarantee the security of information from any unauthorised entry or use, hardware or software failure or other circumstances outside of our control.
 
7. Payment Information
Any credit/debit card payments and other payments you make through our Site will be processed by our third-party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards.
 
Please note that we do not ourselves directly process or store the credit/debit card data that you submit.
 
8. Information Retention
We will retain your Personal Information for as long as necessary in connection with the purposes set out in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer.
 
In particular, bookings information and corresponding financial records are retained for a minimum of 7 years.
 
Upon expiry of the applicable retention period we will securely destroy your Personal Information in accordance with applicable laws and regulations. In some circumstances we may anonymise your Personal Information so that it can no longer be associated with you, in which case it is no longer Personal Information.
 
9. Do Not Track Signals
Please be advised that parties other than Bev’s Waffle Workshop may collect Personal Information about the online activities of the users of our website over time and across different websites when a visitor uses our Site.
 
Do Not Track (‘DNT’) is a privacy preference you can set in most browsers. If you enable DNT on your browser, we will honour your request not to be tracked across the Internet. For more information, including how to turn on DNT, please visit www.allaboutdnt.com.
 
10. Cookies
We want your access to our Services to be easy, efficient and as useful as possible. To help us to do this, we use cookies and similar technologies to improve your experience, to enhance security and personalise any relevant advertising.
 
What are cookies?
 
Cookies are small text files that are automatically placed on your Device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends these cookies back to a website every time you revisit, so it can recognise your Device and improve your experience by, among other things, providing you with personalised content.
 
We also use cookies to remember your login details (if applicable), so you don’t have to re-enter them repeatedly when you use our services. Other cookies help us to understand your preferences.
 
We use the following cookies on our website:

• Analytics Cookies – This allows us to check which pages on our website are the most popular and how they are used. It contains no personal or private data.
• Remember Me Cookies – This allows our website to remember you as a user.

11. General Data Protection Regulations (GDPR)
This GDPR Statement applies to persons based in the United Kingdom. This GDPR Statement supplements our Privacy Policy Statement; however, where the Privacy Policy conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the UK.
 
11.1.  Controller of Personal Information
 
Bev’s Waffle Workshop is the data controller of personal information we collect.
 
11.2. Your Rights Under GDPR
 
You have certain rights regarding your Personal Data.

• The Right to Request Access. This enables you to receive a copy of the personal data we hold about you.

 

• The Right to Request to Correct Your Personal Data. If it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.

 

• The Right to Request Deletion of Your Personal Data. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

 

• The Right to Object to Processing. Where we might rely on legitimate interest (or those of a third party) you have the right to object to the processing of your information. You also have the right to object where we are processing your Personal Information for direct marketing purposes.

 

• The Right to Restrict the Processing of Personal Data. This enables you to ask us to suspend the processing of personal information about you.

 

• Request a Transfer. You can request a copy of your Personal Information to another party in certain formats, where practical.

 

• The Right to Withdraw Consent. If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing your data before we received notice that you wished to withdraw your consent.

 

• The Right to Make a Complaint. If you have a complaint you have the right to complain to the Information Commissioners Office (“ICO”). The ICO can be contacted through this link: ico.org.uk/make-a-complaint/

 
You will not have to pay a fee to access your personal data (or exercise any of the other rights described in this GDPR Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
 
If you wish to exercise any of these rights, please contact us as described in the “Contact” section below.
 
We may need to request information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
 
12. Changes to Our Privacy Policy
Any changes we made to our privacy notice in the future will be posted on this page and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.
This policy was last updated in September 2021.
 
13. Contact 
Questions, comments and requests regarding or relating to this privacy notice are welcomed and should be addressed to: Beverley Dolan, Bev's Waffle Workshop, 13 Northgate Street, Bath, BA1 5AS.
 
Alternatively, you can email: [email protected]